How to get in touch

Call 1300 920 851 or emailĀ

Frequently Asked Questions

Here are the answers to a few of our more frequently asked questions. Have more? Just submit your enquiry through our contact form.

What are the delivery charges for orders from the Online Shop?

You will be able to view the delivery charges for delivery to your Worldwide address on the Shopping Cart page. We offer FREE DELIVERY to orders over $50 Worldwide.

Which payment methods are accepted in the Online Shop?

We accept payments through credit/debit cards and Paypal.

How long will delivery take?

The products are shipped from our warehouse in Thailand within 2 days after the order is placed. The delivery time depends on your location. It may take up to 14-15 days for the delivery after the order is shipped. However, this is just an estimate and may vary.

How secure is shopping in the Online Shop? Is my data protected?

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Read our privacy policy here.

Do I receive an invoice for my order?

Yes. In addition to a hard copy that you receive with your order, an electronic invoice is delivered to you by email within 1 hour after an order is placed.

Send us an email